“No devices found.  Make sure devices are turned on and available to connect.”

You may encounter this message during the registration process, usually after there has been a minute or so of your phone displaying the message “Searching for Device”.

There are three main causes for this message.

  • Cause #1: The device has not been successfully reset, or too much time has passed since it was successfully reset.
    • Solution: Reset the device.  Push and hold the reset button for 5–10 seconds before you begin the registration procedure.
  • Cause #2: The device’s batteries are too weak to broadcast.
    • Solution: Install new batteries and reset the device before you begin the registration procedure.
  • Cause #3: The device cannot be found because the phone switched to cellular data during the registration process and did not reconnect to the Wifi Network.
    • Solution: Put the phone in airplane mode, turn Wifi back on, and reconnect to your 2.4 GHz Wi-Fi network before you begin the registration procedure.

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